Podcasts
In our new report, Australian Industry Group and the Australian Government’s National Artificial Intelligence Centre explore how Australian businesses are embracing and integrating Artificial Intelligence (AI) into their daily operations, highlighting how AI benefits companies, their people and Australian industry. The report covers six diverse companies - two of which join us in this podcast.
Discover how Dux revolutionised customer support by deploying an Agentive AI voice-agent system, ensuring hot water issues are resolved quickly — even after hours. Built with strict safety protocols and multilingual capability, it streamlines cases, sends instant diagnostic links and integrates seamlessly with human teams. The results? Faster response times, 75%+ first-call resolution, higher customer satisfaction, and global interest in a scalable, future-ready solution.
We also discuss AI adoption in the domestic steelmaking industry. InfraBuild shares innovative approaches to sustainability and traceability through AI technology, including implementing a bundle tagging machine to enhance product traceability, collaborating with academic institutions for R&D, and upskilling the workforce to adapt to automation.
Key takeaways
Download the full report Artificial Intelligence: Positive for companies, their people, and Australian Industry
Contact the Industry Development & Policy team here.
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In her role as Australian Industry Group’s Head of Industry Development and Policy Louise provides strategic leadership and guidance for Australian Industry Group’s policy agenda in building competitive industries through global integration, infrastructure development and innovation. She ensures that through policy leadership members have a voice at all levels of government, by representing and promoting their interests on current and emerging issues.
Louise represents Australian Industry in several multilateral forums, such as the B20 Taskforces, Global Business Coalition, and the East Asia Business Council working group on RCEP. She advocates for the interests of Australian Industry Group members during Free Trade Negotiations and translates those agreements to support the strategic aims of members. She is a member of CSIRO’s Responsible Use of Artificial Intelligence Think Tank and the Manufacturing Advisory Group, the NESP Sustainable Communities and Waste Hub and the Advisory Group of The Australian Consortium for ‘In-Country’ Indonesian Studies (ACICIS).
Louise has studied a Bachelor of Arts (Arabic Language and Culture) at Deakin University and an Advanced Diploma in International Trade at RMIT. She has also studied Arabic at universities in Jordan and Egypt.
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