This 2-hour instructor-led course is delivered online, and will help attendees come up to speed with this powerful new technology. It aims to empower with not only the fundamentals of AI, but how it can be leveraged to gain benefits in the workplace.
Different types of Artificial Intelligence, such as Machine Learning and Generative AI are explored, before comparing ChatGPT and Microsoft Copilot for use in the business context—how they differ, and their pros and cons from a data protection viewpoint.
This course dives into the two different Microsoft M365 Copilot versions, and includes demonstrations of their key features. Chatbot and Assistant functionality is explored, as well as the new area of Agentic AI—agents that can be set up to help retrieve information or perform basic tasks.
Importantly, the course delves into the risks and issues associated with using AI in organisations, together with steps that can be taken to mitigate and manage these. Finally, time is spent exploring how AI can be used to gain real benefits through targeting appropriate use-cases that support overall business strategy.
The full presentation slide deck will be provided to attendees after the session, forming a valuable guidance resource.
Please note that this course has about 50% overlap with our other AI course, Creating an Organisational AI Strategy, but focusses on the secure use of AI in a business environment, rather than its implementation.
Topics include:
Key concepts of A.I.
Different types of AI explained; how they work.
Key terminology & concepts
What are AI Models; why it’s important to understand the differences.
Current state of AI progress, esp in the business context; market players
AI tools; pros & cons.
Comparison of OpenAI ChatGPT and Microsoft Copilot
Chatbots vs Assistants vs Agents - demos of each using Copilot
Prompting tips, for higher quality responses.
Image creation and editing - demos
Issues & risks
Accuracy & hallucinations. Bias and other issues.
Data leakage and security concerns
Business applications
Alignment to business strategy
Finding use-cases.
Connecting AI into your systems and other data sources.
Next level--a custom AI? Build or buy? Options.
Thu, 05 Feb 2026
02:00 pm - 04:00 pm
Wed, 25 Mar 2026
10:00 am - 12:00 pm
Fri, 15 May 2026
02:00 pm - 04:00 pm
