Managing Across Generations

Today’s workplaces commonly include four generations working side‑by‑side—each bringing different values, communication styles, and expectations.

This course equips participants with practical strategies to build trust, reduce conflict, and leverage generational diversity to improve performance, engagement, and collaboration.

Participants will gain insight into generational perspectives while developing skills to communicate more effectively, adapt leadership style, and work productively across age groups.

Learning Outcomes

By the end of this course, participants will be able to:

• Recognise the characteristics and experiences of different generations at work
• Identify and challenge common generational stereotypes
• Communicate effectively across different age groups
• Adapt work, feedback, and collaboration styles to diverse generational needs
• Harness generational diversity as a strength rather than a barrier

Course Takeaways

Participants leave with:

• Increased confidence working with colleagues of all ages
• Practical tools for better communication and collaboration
• Reduced generational tension and improved workplace relationships

Course information:

Duration: 2 Hours

Cost:

Members: $207.00

Non-Members: $230.00

Who should attend:

Anyone working in a multigenerational environment—including team members, leaders, and people managers—who wants to improve collaboration, engagement, and performance. 

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