This is the most significant update to the world's leading quality management standard in almost a decade. ISO 9001 remains the global benchmark for quality management, helping organisations improve performance, strengthen customer trust, navigate uncertainty and create a foundation for sustainable growth. The 2026 edition builds on this strong foundation while refining how the standard is understood and applied.

This session covered:

• The key changes introduced in ISO 9001:2026
• Stronger emphasis on quality culture, values and ethical behaviour
• Clearer separation of risks and opportunities to support more balanced decision-making
• Enhanced leadership expectations and organisational accountability
• Change management considerations and readiness planning
• Integration of revised requirements into business processes as with other ISO management system standards
• The new Annex A, which clarifies terminology and the intent of requirements to improve usability and reduce ambiguity
• Implications for certified organisations and those currently implementing ISO 9001 or an integrated management system
• Practical transition and preparation considerations for quality professionals, process owners, internal auditors, operational teams and senior leaders.

Presenter:

Chantelle Hamilton, General Manager – Global Quality & Business Process BRG Group

Paul Trepte, Senior Adviser – WHS Consulting Services, Australian Industry Group

Michael McLean, Managing Director, McLean Management Consultants

Host:

James Thomson, National Manager – Technology, Standards and Regulation, Australian Industry Group